Amal Valves – ISO 9001:2015 Commitment

Introduction

Amal Valves is dedicated to delivering high-quality products and services that meet or exceed our customers' expectations. Our commitment to quality is an integral part of our business operations and is guided by the principles of the ISO 9001:2015 Quality Management System (QMS). This policy outlines our approach to quality management and our dedication to continuous improvement in all aspects of our business.

Our Quality Management Principles

1. Customer Focus

   • Understanding and meeting customer needs and expectations is at the core of our operations. We strive to enhance customer satisfaction by consistently providing high-quality valves and services that fulfill contractual, regulatory, and statutory requirements.

2. Leadership

   • Our leadership team is committed to establishing a clear vision for quality across all levels of the organization. We empower our employees, foster an environment of teamwork, and set quality objectives that align with our business strategy.

3. Engagement of People

   • At Amal Valves, we recognize that our employees are our greatest asset. We encourage active participation, continuous learning, and professional development to ensure that our team is competent, motivated, and capable of delivering quality in everything they do.

4. Process Approach

   • Our QMS is designed using a process approach, ensuring that all processes are effectively managed, controlled, and improved. We focus on identifying risks, monitoring performance, and optimizing processes to achieve the best outcomes.

5. Improvement

   • Continuous improvement is a fundamental aspect of our quality strategy. We are committed to identifying opportunities for improvement, setting measurable objectives, and taking corrective actions when necessary to enhance our products, services, and processes.

6. Evidence-Based Decision Making

   • We base our decisions on the analysis of data and factual information. Our quality management processes involve regular monitoring, measurement, and evaluation of performance to ensure informed decision-making.

7. Relationship Management

   • Building strong relationships with suppliers, customers, and other stakeholders is essential to our success. We work collaboratively to create value, ensure compliance, and drive mutual benefits through effective communication and partnership.

Our Quality Objectives

• To maintain compliance with ISO 9001:2015 requirements and continuously improve the effectiveness of our QMS.

• To consistently meet or exceed customer requirements and enhance customer satisfaction.

• To reduce defects and non-conformities through proactive quality controls and corrective actions.

• To invest in employee training and development to enhance skills and maintain high standards of quality.

• To achieve timely delivery of products and services in accordance with customer expectations.

Roles and Responsibilities

• Top Management: Responsible for providing direction, ensuring adequate resources are available, and fostering a culture of quality within the organization.

• Quality Manager: Oversees the implementation and maintenance of the QMS, conducts regular audits, and ensures compliance with ISO 9001:2015 standards.

• All Employees: Expected to adhere to quality procedures, participate in training, and contribute to continuous improvement initiatives.

Continuous Improvement

Amal Valves is committed to continually improving our QMS by setting quality objectives, analyzing performance data, and implementing effective corrective and preventive actions. We regularly review our policies and processes to ensure ongoing alignment with the ISO 9001:2015 standard and our company’s strategic goals.

Communication and Review

This Quality Management Policy is communicated to all employees, stakeholders, and relevant interested parties. It is reviewed periodically to ensure its ongoing relevance, effectiveness, and alignment with the ISO 9001:2015 standard.

Contact Us

If you have any questions about our Quality Management Policy or our commitment to ISO 9001:2015, please contact us at:

 

Amal Valves
20-22 Wenlock Road
London N1 7GU
United Kingdom
Email: Sales@amalvalve.com
Phone: +44 7497 097675